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For Users | App FAQs
For Users | App FAQs
Learn how to navigate and use an Optix powered app
Getting Started Guide for Users
How does credit work in Optix?
How do I download my organization's app?
How do I log into the app?
How do I edit my profile/account details?
How do I enable location services?
How do I contact the organization administrator?
How do I contact the Optix Support Team?
How do I unlock a Kisi-enabled door with my app?
How do I report an issue in my organization?
How do I set up the app to automatically update?
How do I update my email notification settings?
How do I update my push notifications settings?
How do I change the email address associated with my account?
How do I reset my password?
How do I change my password?
How do I request that my user data be deleted?
How do I request an export of my user data?
How do I enable background App Refresh?
How do I connect my personal email to my Optix account?
How do I add or remove my payment method information?
How do I verify my ACH payment method with Optix?
How do I add a payment method to my account?
How do I enable or disable auto-payments?
How do I pay my invoices?
How do I review my past, due, and upcoming invoices?
How do I email or download an invoice?
When will I be billed?
Will I be billed if I'm part of a team?
How do I remove a payment method from my account?
How do I post on my organization’s feed?
How do I comment on a community feed post?
How can I message other Optix users at my organization?
Where can I find information about other users at my organization?
How do I control if I appear in my organization's user directory?
What do the 'dots' next to each of the users in the directory mean?
How do I make bookings?
How do I invite my team members to my booking?
How do I check into my organization?
How do I create repeat bookings?
Can I book several resources at once?
How do I view and edit my bookings?
How do I extend a booking?
How do I view responses from invitees on my bookings?
How do I add Optix bookings to my personal calendar?
How do I favorite a resource in Optix?
How do I cancel a booking?
How do I book a desk?
How do I book a meeting room?
How do I view my assignments?
What is a plan?
How do I add a Pass to my account?
How do I add a Plan to my account?
Can I be added to more than one Plan and Pass?
How do I use a plan allowance when making a booking?
How do I edit my plan details?
Why isn't my discount or plan applied to my room/desk booking?
How do I review my plan details and remaining booking allowance?
What happens if I've used up my booking allowance before the end of the plan period?
How do I cancel my plan?