For Users | App FAQs

Learn how to navigate and use an Optix powered workplace app

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63 articles in this collection
Written by Haley Clarke and Alison Parker
Account Settings

How do I set up the app to automatically update?

As a user, learn how to enable automatic app updates to ensure you always have the most recent version of the workplace app
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Written by Alison Parker
Updated this week

How do I update my email notification settings?

As a user, learn how to control what email notifications you receive from Optix
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Written by Alison Parker
Updated this week

How do I update my push notifications settings?

As a user, learn how to control the notifications you receive in iOS or Android
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Written by Alison Parker
Updated this week

How do I change the email address associated with my account?

As a user, learn who to contact to change the email associated with your account
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Written by Alison Parker
Updated this week

How do I reset my password?

As a user, learn how to reset your password on Android or iOS
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Written by Alison Parker
Updated this week

How do I change my password?

As a user, learn how to update your account password
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Written by Alison Parker
Updated this week

How do I request that my user data be deleted?

As a user, learn how to request the deletion of your user data from the Optix database
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Written by Alison Parker
Updated this week

How do I request an export of my user data?

As a user, learn how to request an export of your user data housed in the Optix database
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Written by Alison Parker
Updated this week

How do I enable background App Refresh?

As a user, learn how to enable background app refresh, and understand when you might need to do this
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Written by Alison Parker
Updated this week
Bookings

How do I book a desk?

As a user, learn how to make a desk booking through the mobile app
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Written by Alison Parker
Updated this week

How do I book a meeting room?

As a user, learn how to book a conference or meeting room within the mobile app
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Written by Alison Parker
Updated this week

How do I create repeat bookings?

As a user, learn how to create a repeat booking in the mobile app
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Written by Haley Clarke
Updated this week

How do I check into my organization?

As a user, learn how to create a check-in using your workplace app
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Written by Alison Parker
Updated this week

How do I view my bookings?

As a user, learn how to get an overview of your upcoming and previous bookings
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Written by Alison Parker
Updated this week

How do I edit a booking?

As a user, learn how to make changes to your upcoming bookings
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Written by Alison Parker
Updated this week

How do I extend a booking?

As a user, learn how to add additional time to a current booking
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Written by Alison Parker
Updated this week

How do I add Optix bookings to my personal calendar?

As a user, learn how to add Optix bookings to your Google, iCal or Outlook calendar from the booking confirmation email
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Written by Alison Parker
Updated this week

How do I favorite a room in Optix?

As a user, learn how to favorite a meeting room in Optix to make booking even quicker in the future
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Written by Alison Parker
Updated this week

How do I view responses from invitees on my bookings?

As a user, learn how to check the response status of invitees on bookings in the mobile app
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Written by Alison Parker
Updated this week

How do I cancel a booking?

As a user, learn how to delete a booking you no longer wish to attend
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Written by Alison Parker
Updated this week
Plans

What is a plan?

As a user, learn how you can be granted booking allowances and discounts through plans
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Written by Alison Parker
Updated this week

How do I subscribe to a plan?

As a user, learn how to add a plan to your usage within the app
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Written by Alison Parker
Updated this week

How do I accept a pending plan?

As a user, learn how to accept a plan that has been assigned to you by a organization administrator
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Written by Alison Parker
Updated this week

Can I be added to more than one plan?

As a user, learn how plans can be assigned
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Written by Alison Parker
Updated this week

How do I use a plan allowance when making a booking?

As a user, learn how to charge bookings to an available plan allowance
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Written by Alison Parker
Updated this week

How do I edit my plan details?

As a user, learn who to contact to make changes to your assigned plan(s)
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Written by Alison Parker
Updated this week

Why isn't my discount or plan applied to my room/desk booking?

As a user, learn where to add bookings to your plan allowance
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Written by Alison Parker
Updated this week

How do I review my plan details and remaining booking allowance?

As a user, learn where to find details of your assigned plans and review your available allowances
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Written by Alison Parker
Updated this week

What happens if I've used up my booking allowance before the end of the plan period?

As a user, learn what happens when you have used up your available booking allowance
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Written by Alison Parker
Updated this week

If I'm on an annual plan, when does my access reset?

As a user, learn when your annual booking allowance will refresh
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Written by Alison Parker
Updated this week

How do I cancel my plan?

As a user, learn how to contact your administrator to cancel a plan
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Written by Alison Parker
Updated this week