For Users | App FAQs

Getting Started Guide for Users

As a user, learn how to use the Optix Mobile app!

Written by Alison Parker
Updated this week

How do I download my organization's app?

As a user, learn how to download your workplace app

Written by Alison Parker
Updated this week

How do I log into the app?

As a user, learn how to sign in to your workplace app

Written by Alison Parker
Updated this week

How do I edit my profile/account details?

As a user, learn how to update your account information within the mobile app

Written by Alison Parker
Updated this week

How do I enable location services?

As a user, learn how to enable location services for your workplace app to take advantage of presence based features in Optix

Written by Alison Parker
Updated this week

How do I contact the organization administrator?

As a user, learn how to contact a staff member directly through your workplace app

Written by Alison Parker
Updated this week

How do I contact the Optix Support Team?

As a user, learn how (and when) you should contact the Optix Support team directly.

Written by Alison Parker
Updated this week

How do I report an issue in my organization?

As a user, learn how to report an issue with the space to your organization manager through your workplace app

Written by Alison Parker
Updated this week

How do I switch locations?

As a user, if your organization has multiple locations, you can switch among them on the home screen of the app.

Written by Alison Parker
Updated this week

How do I set up the app to automatically update?

As a user, learn how to enable automatic app updates to ensure you always have the most recent version of the workplace app

Written by Alison Parker
Updated this week

How do I update my email notification settings?

As a user, learn how to control what email notifications you receive from Optix

Written by Alison Parker
Updated this week

How do I update my push notifications settings?

As a user, learn how to control the notifications you receive in iOS or Android

Written by Alison Parker
Updated this week

How do I change the email address associated with my account?

As a user, learn who to contact to change the email associated with your account

Written by Alison Parker
Updated this week

How do I reset my password?

As a user, learn how to reset your password on Android or iOS

Written by Alison Parker
Updated this week

How do I change my password?

As a user, learn how to update your account password

Written by Alison Parker
Updated this week

How do I request that my user data be deleted?

As a user, learn how to request the deletion of your user data from the Optix database

Written by Alison Parker
Updated this week

How do I request an export of my user data?

As a user, learn how to request an export of your user data housed in the Optix database

Written by Alison Parker
Updated this week

How do I enable background App Refresh?

As a user, learn how to enable background app refresh, and understand when you might need to do this

Written by Alison Parker
Updated this week

How do I add a payment method to my account?

As a user, learn how to input your card information for future payments

Written by Alison Parker
Updated this week

How do I enable or disable auto-payments?

As a user, learn how to set your account to process invoice payments automatically

Written by Alison Parker
Updated this week

How do I pay my invoices?

As a user, learn how to pay your invoices directly through the app

Written by Alison Parker
Updated this week

How do I review my past, due, and upcoming invoices?

As a user, learn where you can find a full record of all of your invoices in the mobile app

Written by Alison Parker
Updated this week

How do I email or download an invoice?

As a user, learn how to send a copy of your invoice to yourself or a third party

Written by Alison Parker
Updated this week

When will I be billed?

As a user, learn how and when you will be billed

Written by Alison Parker
Updated this week

Will I be billed if I'm part of a team?

As a user, learn how billing works if you are part of a team

Written by Alison Parker
Updated this week

How do I remove a payment method from my account?

As a user, learn how to delete old card information

Written by Alison Parker
Updated this week

How do I post on my organization’s feed?

As a user, learn how to communicate with others in your coworking space through the Community Feed

Written by Alison Parker
Updated this week

How do I comment on a community feed post?

As a user, learn how to engage with other users' posts in the community feed

Written by Alison Parker
Updated this week

How can I message other Optix users at my organization?

As a user, learn how to message other users of the space

Written by Alison Parker
Updated this week

Where can I find information about other users at my organization?

As a user, learn where you can find more information about the other users at your organization.

Written by Alison Parker
Updated this week

How do I control if I appear in my organization's user directory?

As a user, learn how to add or remove yourself from the user directory

Written by Alison Parker
Updated this week

What do the 'dots' next to each of the users in the directory mean?

As a user, learn how you can easily see who is present in the organization today

Written by Alison Parker
Updated this week

How do I book a desk?

As a user, learn how to make a desk booking through the mobile app

Written by Alison Parker
Updated this week

How do I book a meeting room?

As a user, learn how to book a conference or meeting room within the mobile app

Written by Alison Parker
Updated this week

How do I create repeat bookings?

As a user, learn how to create a repeat booking in the mobile app

Written by Haley Clarke
Updated this week

How do I check into my organization?

As a user, learn how to create a check-in using your workplace app

Written by Alison Parker
Updated this week

How do I view my bookings?

As a user, learn how to get an overview of your upcoming and previous bookings

Written by Alison Parker
Updated this week

How do I edit a booking?

As a user, learn how to make changes to your upcoming bookings

Written by Alison Parker
Updated this week

How do I extend a booking?

As a user, learn how to add additional time to a current booking

Written by Alison Parker
Updated this week

How do I add Optix bookings to my personal calendar?

As a user, learn how to add Optix bookings to your Google, iCal or Outlook calendar from the booking confirmation email

Written by Alison Parker
Updated this week

How do I favorite a room in Optix?

As a user, learn how to favorite a meeting room in Optix to make booking even quicker in the future

Written by Alison Parker
Updated this week

How do I view responses from invitees on my bookings?

As a user, learn how to check the response status of invitees on bookings in the mobile app

Written by Alison Parker
Updated this week

How do I cancel a booking?

As a user, learn how to delete a booking you no longer wish to attend

Written by Alison Parker
Updated this week

What are teams?

As a user, learn how teams work in Optix

Written by Alison Parker
Updated this week

What is the role of a team admin?

As a user, learn about the responsibilities of a designated team administrator

Written by Alison Parker
Updated this week

How do I create a team?

As a user, learn how to build a team of users within the app

Written by Alison Parker
Updated this week

How do I add users and team admins to my team?

As a user (and team admin), learn how to build a team in your organization

Written by Alison Parker
Updated this week

How do I edit my team details?

As a user (and team admin), learn how to make updates to your team profile in Optix

Written by Alison Parker
Updated this week

How do I remove users and team admins from my team?

As a user (and team admin), learn how to delete users no longer affiliated with your team or remove the admin title from a user

Written by Alison Parker
Updated this week

What is a plan?

As a user, learn how you can be granted booking allowances and discounts through plans

Written by Alison Parker
Updated this week

How do I subscribe to a plan?

As a user, learn how to add a plan to your usage within the app

Written by Alison Parker
Updated this week

How do I accept a pending plan?

As a user, learn how to accept a plan that has been assigned to you by a organization administrator

Written by Alison Parker
Updated this week

Can I be added to more than one plan?

As a user, learn how plans can be assigned

Written by Alison Parker
Updated this week

How do I use a plan allowance when making a booking?

As a user, learn how to charge bookings to an available plan allowance

Written by Alison Parker
Updated this week

How do I edit my plan details?

As a user, learn who to contact to make changes to your assigned plan(s)

Written by Alison Parker
Updated this week

Why isn't my discount or plan applied to my room/desk booking?

As a user, learn where to add bookings to your plan allowance

Written by Alison Parker
Updated this week

How do I review my plan details and remaining booking allowance?

As a user, learn where to find details of your assigned plans and review your available allowances

Written by Alison Parker
Updated this week

What happens if I've used up my booking allowance before the end of the plan period?

As a user, learn what happens when you have used up your available booking allowance

Written by Alison Parker
Updated this week

If I'm on an annual plan, when does my access reset?

As a user, learn when your annual booking allowance will refresh

Written by Alison Parker
Updated this week

How do I cancel my plan?

As a user, learn how to contact your administrator to cancel a plan

Written by Alison Parker
Updated this week

Where can I find products for purchase at my coworking location?

As a user, learn where to locate products for sale at your coworking location

Written by Alison Parker
Updated this week

How do I purchase products or services?

As a user, learn how to purchase products or services right from your mobile app!

Written by Haley Clarke
Updated this week

How will my Marketplace purchases be invoiced?

As a user, learn how purchases of products will appear on your invoices

Written by Alison Parker
Updated this week