Go to Optix
All Collections
For Users | App FAQs
For Users | App FAQs
Learn how to navigate and use an Optix powered workplace app
63 articles in this collection
Written by
Alison Parker
Getting Started Guide for Users
As a user, learn how to use the Optix Mobile app!
Written by
Alison Parker
Updated over a week ago
The basics
How do I download my organization's app?
As a user, learn how to download your workplace app
Written by
Alison Parker
Updated over a week ago
How do I log into the app?
As a user, learn how to sign in to your workplace app
Written by
Alison Parker
Updated over a week ago
How do I edit my profile/account details?
As a user, learn how to update your account information within the mobile app
Written by
Alison Parker
Updated over a week ago
How do I enable location services?
As a user, learn how to enable location services for your workplace app to take advantage of presence based features in Optix
Written by
Alison Parker
Updated over a week ago
How do I contact the organization administrator?
As a user, learn how to contact a staff member directly through your workplace app
Written by
Alison Parker
Updated over a week ago
How do I contact the Optix Support Team?
As a user, learn how (and when) you should contact the Optix Support team directly.
Written by
Alison Parker
Updated over a week ago
How do I report an issue in my organization?
As a user, learn how to report an issue with the space to your organization manager through your workplace app
Written by
Alison Parker
Updated over a week ago
Location
How do I switch locations?
As a user, if your organization has multiple locations, you can switch among them on the home screen of the app.
Written by
Alison Parker
Updated over a week ago
Account Settings
How do I set up the app to automatically update?
As a user, learn how to enable automatic app updates to ensure you always have the most recent version of the workplace app
Written by
Alison Parker
Updated over a week ago
How do I update my email notification settings?
As a user, learn how to control what email notifications you receive from Optix
Written by
Alison Parker
Updated over a week ago
How do I update my push notifications settings?
As a user, learn how to control the notifications you receive in iOS or Android
Written by
Alison Parker
Updated over a week ago
How do I change the email address associated with my account?
As a user, learn who to contact to change the email associated with your account
Written by
Alison Parker
Updated over a week ago
How do I reset my password?
As a user, learn how to reset your password on Android or iOS
Written by
Alison Parker
Updated over a week ago
How do I change my password?
As a user, learn how to update your account password
Written by
Alison Parker
Updated over a week ago
How do I request that my user data be deleted?
As a user, learn how to request the deletion of your user data from the Optix database
Written by
Alison Parker
Updated over a week ago
How do I request an export of my user data?
As a user, learn how to request an export of your user data housed in the Optix database
Written by
Alison Parker
Updated over a week ago
How do I enable background App Refresh?
As a user, learn how to enable background app refresh, and understand when you might need to do this
Written by
Alison Parker
Updated over a week ago
Payment
How do I add a payment method to my account?
As a user, learn how to input your card information for future payments
Written by
Alison Parker
Updated over a week ago
How do I enable or disable auto-payments?
As a user, learn how to set your account to process invoice payments automatically
Written by
Alison Parker
Updated over a week ago
How do I pay my invoices?
As a user, learn how to pay your invoices directly through the app
Written by
Alison Parker
Updated over a week ago
How do I review my past, due, and upcoming invoices?
As a user, learn where you can find a full record of all of your invoices in the mobile app
Written by
Alison Parker
Updated over a week ago
How do I email or download an invoice?
As a user, learn how to send a copy of your invoice to yourself or a third party
Written by
Alison Parker
Updated over a week ago
When will I be billed?
As a user, learn how and when you will be billed
Written by
Alison Parker
Updated over a week ago
Will I be billed if I'm part of a team?
As a user, learn how billing works if you are part of a team
Written by
Alison Parker
Updated over a week ago
How do I remove a payment method from my account?
As a user, learn how to delete old card information
Written by
Alison Parker
Updated over a week ago
Community
How do I post on my organization’s feed?
As a user, learn how to communicate with others in your coworking space through the Community Feed
Written by
Alison Parker
Updated over a week ago
How do I comment on a community feed post?
As a user, learn how to engage with other users' posts in the community feed
Written by
Alison Parker
Updated over a week ago
How can I message other Optix users at my organization?
As a user, learn how to message other users of the space
Written by
Alison Parker
Updated over a week ago
Where can I find information about other users at my organization?
As a user, learn where you can find more information about the other users at your organization.
Written by
Alison Parker
Updated over a week ago
How do I control if I appear in my organization's user directory?
As a user, learn how to add or remove yourself from the user directory
Written by
Alison Parker
Updated over a week ago
What do the 'dots' next to each of the users in the directory mean?
As a user, learn how you can easily see who is present in the organization today
Written by
Alison Parker
Updated over a week ago
Bookings
How do I book a desk?
As a user, learn how to make a desk booking through the mobile app
Written by
Alison Parker
Updated over a week ago
How do I book a meeting room?
As a user, learn how to book a conference or meeting room within the mobile app
Written by
Alison Parker
Updated over a week ago
How do I create repeat room bookings?
As a user, learn how to create a repeat booking in the mobile app
Written by
Alison Parker
Updated over a week ago
How do I check into my organization?
As a user, learn how to create a check-in using your workplace app
Written by
Alison Parker
Updated over a week ago
How do I view my bookings?
As a user, learn how to get an overview of your upcoming and previous bookings
Written by
Alison Parker
Updated over a week ago
How do I edit a booking?
As a user, learn how to make changes to your upcoming bookings
Written by
Alison Parker
Updated over a week ago
How do I extend a booking?
As a user, learn how to add additional time to a current booking
Written by
Alison Parker
Updated over a week ago
How do I add Optix bookings to my personal calendar?
As a user, learn how to add Optix bookings to your Google, iCal or Outlook calendar from the booking confirmation email
Written by
Alison Parker
Updated over a week ago
How do I favorite a room in Optix?
As a user, learn how to favorite a meeting room in Optix to make booking even quicker in the future
Written by
Alison Parker
Updated over a week ago
How do I view responses from invitees on my bookings?
As a user, learn how to check the response status of invitees on bookings in the mobile app
Written by
Alison Parker
Updated over a week ago
How do I cancel a booking?
As a user, learn how to delete a booking you no longer wish to attend
Written by
Alison Parker
Updated over a week ago
Teams
What are teams?
As a user, learn how teams work in Optix
Written by
Alison Parker
Updated over a week ago
What is the role of a team admin?
As a user, learn about the responsibilities of a designated team administrator
Written by
Alison Parker
Updated over a week ago
How do I create a team?
As a user, learn how to build a team of users within the app
Written by
Alison Parker
Updated over a week ago
How do I add users and team admins to my team?
As a user (and team admin), learn how to build a team in your organization
Written by
Alison Parker
Updated over a week ago
How do I edit my team details?
As a user (and team admin), learn how to make updates to your team profile in Optix
Written by
Alison Parker
Updated over a week ago
How do I remove users and team admins from my team?
As a user (and team admin), learn how to delete users no longer affiliated with your team or remove the admin title from a user
Written by
Alison Parker
Updated over a week ago
Plans
What is a plan?
As a user, learn how you can be granted booking allowances and discounts through plans
Written by
Alison Parker
Updated over a week ago
How do I subscribe to a plan?
As a user, learn how to add a plan to your usage within the app
Written by
Alison Parker
Updated over a week ago
How do I accept a pending plan?
As a user, learn how to accept a plan that has been assigned to you by a organization administrator
Written by
Alison Parker
Updated over a week ago
Can I be added to more than one plan?
As a user, learn how plans can be assigned
Written by
Alison Parker
Updated over a week ago
How do I use a plan allowance when making a booking?
As a user, learn how to charge bookings to an available plan allowance
Written by
Alison Parker
Updated over a week ago
How do I edit my plan details?
As a user, learn who to contact to make changes to your assigned plan(s)
Written by
Alison Parker
Updated over a week ago
Why isn't my discount or plan applied to my room/desk booking?
As a user, learn where to add bookings to your plan allowance
Written by
Alison Parker
Updated over a week ago
How do I review my plan details and remaining booking allowance?
As a user, learn where to find details of your assigned plans and review your available allowances
Written by
Alison Parker
Updated over a week ago
What happens if I've used up my booking allowance before the end of the plan period?
As a user, learn what happens when you have used up your available booking allowance
Written by
Alison Parker
Updated over a week ago
If I'm on an annual plan, when does my access reset?
As a user, learn when your annual booking allowance will refresh
Written by
Alison Parker
Updated over a week ago
How do I cancel my plan?
As a user, learn how to contact your administrator to cancel a plan
Written by
Alison Parker
Updated over a week ago
Marketplace
Where can I find products for purchase at my coworking location?
As a user, learn where to locate products for sale at your coworking location
Written by
Alison Parker
Updated over a week ago
How do I purchase products or services?
As a user, learn how to purchase products or services right from your mobile app!
Written by
Alison Parker
Updated over a week ago
How will my Marketplace purchases be invoiced?
As a user, learn how purchases of products will appear on your invoices
Written by
Alison Parker
Updated over a week ago