Credits appear on your invoices as a negative amount, which can be applied to payments on other invoices with an outstanding amount.
Credits can be created in instances such as:
When a booking you paid for gets cancelled
Your Plan is cancelled part way through the billing period
An administrator provides you with a credit manually
You will not be charged for credits and they will remain under your account until it's fully applied to other outstanding payments. Please note that credits will only be applied once upcoming invoices are finalized.
Note: A credit invoice shows as 'Available' while it still has an unused amount, and as 'Processed' once it's been fully used. Credit doesn't need to wait for its due date to be used, and a credit invoice will never show as 'Overdue'. Any leftover amount keeps being used against outstanding charges on future invoices until it's completely used. |