How do I reset my password?

As a user, learn how to reset your password on Android or iOS

Sarah L. avatar
Written by Sarah L.
Updated over a week ago

Forgot your password? Need to update it? It's easy to reset the password associated with your account from the login screen of your organization's mobile app.

  1. From your app's login screen, enter the email address associated with your Optix account and tap Next 

  2. Select the location

  3. At the bottom of the screen, tap Forgot Password

  4. Ensure the email you entered is correct, then tap Email Reset Code

  5. Navigate to your email to retrieve the reset code

  6. Return to your app. Enter the password reset code and your new password and tap Set New Password

Note: The reset code you receive from Optix is not a temporary password. Input the reset code in the first field to allow you to reset your password (in the second field).

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