If you join are added as an Optix user part way through your venue's billing cycle, you will receive a prorated invoice on the date your plan is activated. This first invoice will cover the days between the day you join and the starting date of the next occurrence of the regular billing cycle.

Your recurring billing date will be determined by your venue admin. Many venues select the 1st of the month as the start of the billing cycle. Please contact your venue admin to check the billing cycle for the venue.

If your venue manager has enabled auto payments, charges will be automatically triggered on the invoice due date. 

Your venue admin may choose to have a notification sent to all users two days before their recurring invoice is due. To verify whether or not this notification is in place, please contact your venue admin.

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