If you join are added as an Optix user part way through your organization's billing cycle, you will receive a prorated invoice on the date your plan is activated. This first invoice will cover the days between the day you join and the starting date of the next occurrence of the regular billing cycle.
Your recurring billing date will be determined by your organization's admin. Many organizations select the 1st of the month as the start of the billing cycle. Please contact your organization administrator to check the billing cycle for the organization.
If your organization administrator has enabled auto payments, charges will be automatically triggered on the invoice due date.
Your organization administrator may choose to have a notification sent to all users two days before their recurring invoice is due. To verify whether or not this notification is in place, please contact your organization administrator.
Note: Due to increased authentication, your transaction may take longer to process. Any invoices marked as 'processing' are working to verify your payment, and may take some time before updating to 'paid'.
Need more info on the mobile app?