This guide will take you through the five essential steps for getting your account set up. Don't hesitate to explore our Onboarding Video Library, Help Centre, or contact us through the chat icon in the bottom right of the screen for support!
🔎 Before We Begin
Bookmark the unique URL for your custom Optix dashboard. It should look like this: https://yourvenuename.optixapp.com
Download the mobile app to see your user's experience with Optix
Take a look at where to find everything in your admin dashboard
🖥 Step 1 - Create your Resources
Resources are the bookable assets that exist within your space, such as desks, meeting rooms, equipment or anything you'd like to make bookable for your Users. Resources are organized and made bookable through your Resource Types. You can create as many unique Resources and Resource Types as you need to manage your space.
Create your Resource Types first. Resource Types help control the access and booking times for the Resources within each Type. They also greatly help elevate the booking experience for your users in-app.
Add your Resources. We recommend being as detailed as possible with each Resource's profile. This helps reduce the number of questions your Users have about their booking and your space.
Resources can either be booked or assigned. Assignments are a great way to manage your users’ ongoing bookings and a fantastic way to build long term relationships with members by offering them their ‘own’ dedicated resource.
Assignments differ from bookings in that they can have customized pricing, invoicing, and booking times for each unique user assigned to a resource. Bookings on the other hand are designed for shorter instances and will always use the resources’ hourly or daily price to determine the overall cost.
📖 Step 2 - Create your Plans & Passes
Plans provide users recurring access and/or allowance to Resources and/or Location(s). Plans are set up on a recurring basis and are integrated with the invoicing functionality in Optix. They can be added to an individual User or a Team. Read more about how Allowance, Plans & Passes work with Optix, here.
Let users select a Plan themselves and sign-up. Users can sign-up for a Plan in-app and/or via the Sign-up Web Widget
Note: Plans and Passes can include either Resource Bookings, Check-ins, or Access Only access types. Learn about the difference here and how to automate your Check-in process.
👩💻👨💻 Step 3 - Add your Users & Teams
Users refer to your leads, active members, and inactive members. Users will have the ability to book Resources, purchase Plans, engage with your community, pay for their invoices, and so much more – all seamlessly through your mobile app.
Note: The status of your Users can be either ‘Active’, ‘Inactive’, or ‘Lead’. An ‘active' user in your dashboard is anyone who has access to your mobile app and will count towards your Optix billing User count.
Send your Users a message or push-notification
Post an Announcement or post to the Community Feed
💼 Step 4 - Configure your Organization and Location Settings
Set your Custom Terms (optional)
Add another admin if you have multiple members of your team who will be using Optix
When you're ready to start sending notifications to your Users, turn off silent mode.
Staying in silent mode allows you to play with features, change settings or users’ accounts, without any notifications or emails being sent out to your users. To test communicating with Users before officially launching to your community, you will need to disable silent mode.
💵 Step 5 - Configure your Invoicing & Payment Settings
Questions? Get in touch with our Customer Sucess Team!
Need more info on Getting Started?