Optix

As an admin, learn how to navigate the Community section of the Optix dashboard

Quick Guide to Community

Sarah L.

Connect with your users through your feed, announcements and messaging

For Admins | Community

Learn how to utilize the Community Feed to create an engaged community

What kind of content should I post on my community feed?

As an admin, learn how to add news and important workplace information to your community feed

How do I create and publish a community feed post?

As an admin, learn how to ensure your post doesn’t not get lost amongst your Community Feed

How do I 'pin' a community feed post?

As an admin, learn where to go to delete a post

How do I edit a community feed post?

Learn how to enable or disable user commenting and posting on your community feed

How do I let users comment and post in the community feed?

As an admin, learn how to delete a community feed post

How do I remove a community feed post?

Feed

As an admin, learn how to send one-off announcements to your users in the mobile app

How do I create an announcement?

As an admin, learn how to alter the announcement you’ve created

How do I edit an announcement?

As an admin, learn what your users see when you make an announcement live

Where do users see announcements in the app?

As an admin, learn how to see the views your announcement has accrued

How do I gauge performance of an announcement?

As an admin, learn how to delete an announcement

How do I remove an announcement?

Announcements

Learn about all the ways you can communicate with your users

Communicating with your users

As an admin, learn how to send messages to a single user from the admin dashboard

How do I send a message to a user?

As an admin, learn how to communicate with several users at once

How do I send the same message to multiple users?

Learn how to view your message history from within the admin dashboard

How do I review messages I've sent to users?

As an admin, learn how to require your users to opt in to the user directory

How do I set the default directory status for my users?

Messaging

Create a custom design with text, images, and links

Back to Optix

Contact us

Find answers and get help from Intercom Support and Community Experts

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