Optix

As an admin, learn how to navigate the Community section of the Optix dashboard

Quick Guide to Community

Sarah L.

Raul Zhou

Connect with your users through your feed, announcements and messaging

For Admins | Community

Learn how to utilize the Community Feed to create an engaged community

What kind of content should I post on my community feed?

As an admin, learn how to add news and important workplace information to your community feed

How do I create and publish a community feed post?

As an admin, learn how to ensure your post doesn’t not get lost amongst your Community Feed

How do I 'pin' a community feed post?

As an admin, learn where to go to delete a post

How do I edit a community feed post?

Learn how to enable or disable user commenting and posting on your community feed

How do I let users comment and post in the community feed?

As an admin, learn how to delete a community feed post

How do I remove a community feed post?

Feed

As an admin, learn how to send one-off announcements to your users in the mobile app

How do I create an announcement?

As an admin, learn how to alter the announcement you’ve created

How do I edit an announcement?

As an admin, learn what your users see when you make an announcement live

Where do users see announcements in the app?

As an admin, learn how to see the views your announcement has accrued

How do I gauge performance of an announcement?

As an admin, learn how to delete an announcement

How do I remove an announcement?

Announcements

As an admin, learn the different ways to message your users, send bulk messages, review conversations, and manage who appears in the user directory

How do I communicate with my users in Optix?

Messaging

Create a custom design with text, images, and links

Back to Optix

Contact us

Find answers and get help from Intercom Support and Community Experts

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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