As an admin, you can choose whether users are by default shown or hidden from the user directory.

  1. Click Settings from the left-hand menu, then Mobile apps

  2. Under the 'Presence and Privacy' section, use the toggle next to 'By default, include new users and teams in Directory' to determine if users are hidden or visible from the directory when first added to your Optix account

  3. Users can always set their own preference from the Settings screen of the mobile app

From the user directory, users can select other users or admins to communicate with through the messaging functionality.

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