Optix

Here are three ways you can provide refunds for your Users' or Teams' Allowance:

Manually add the Allowance back to the User's/Team's account. <a href="https://support.optixapp.com/en/articles/6590939-how-do-i-manually-edit-a-user-s-or-team-s-allowance">Learn how to edit a User's/Team's Allowance here</a>.

Add a discount to an upcoming invoice. <a href="https://support.optixapp.com/en/articles/2056123-how-do-i-add-or-remove-and-void-invoice-line-items">Learn how to add a discount to an upcoming Invoice here.</a>

Offer a partial refund on an Invoice they've already paid. <a href="https://support.optixapp.com/en/articles/3222351-how-do-i-record-or-remove-a-payment-partial-payment-or-refund">Learn how to partially refund an Invoice they've already paid here</a>.

1. Manually add the Allowance back to the User's/Team's account. <a href="https://support.optixapp.com/en/articles/6590939-how-do-i-manually-edit-a-user-s-or-team-s-allowance">Learn how to edit a User's/Team's Allowance here</a>.
    
2. Add a discount to an upcoming invoice. <a href="https://support.optixapp.com/en/articles/2056123-how-do-i-add-or-remove-and-void-invoice-line-items">Learn how to add a discount to an upcoming Invoice here.</a>
    
3. Offer a partial refund on an Invoice they've already paid. <a href="https://support.optixapp.com/en/articles/3222351-how-do-i-record-or-remove-a-payment-partial-payment-or-refund">Learn how to partially refund an Invoice they've already paid here</a>.

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Take a look at this quick guide to dive deeper.

As an admin, learn how to add a discount or partial refund through Optix to your Users

Can I add refunded Plan hours back onto a User's account?