Here are three ways you can provide refunds for your Users' or Teams' Allowance:
Manually add the Allowance back to the User's/Team's account. Learn how to edit a User's/Team's Allowance here.
Add a discount to an upcoming invoice. Learn how to add a discount to an upcoming Invoice here.
Offer a partial refund on an Invoice they've already paid. Learn how to partially refund an Invoice they've already paid here.
Note: You can either offer the discount as a standalone dollar amount (i.e. $10 off their next invoice), or partially discount an existing line item (i.e. giving them 10% off of their monthly plan next month).
Need more info on Invoices?