You are able to void invoice items from an upcoming, due or overdue finalized invoice as long as there haven't been any payments, refunds or credits made to the invoice.
In order to be able to void an invoice item where there has been a payment, refund, or credit made, you will first need to remove the payment, refund, or credit
In the Invoices page of the dashboard, you can select any invoice and void a line item you would no longer like to charge a user for.To void a invoice item, follow the steps below:
- Navigate to the item on the invoice
- Click the three-dot menu at the right hand side of the invoice item
- Click Remove and void
Note: For your records, we don't delete this item. We move this item to its own invoice with the status void.
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