When a user requests access to your organization's app in the App store, an email is sent to the administrator with the name and email address of the user requesting access.
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To approve their request to join your Optix organization as a user, you'll need to take the information you've received (name and email address) and add them as a user within your Optix dashboard.
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Once you've done this, the user will receive a notice that they've joined your organization and will be able to login to your organization's mobile app.

To learn more about how users can sign up for your space, navigate to Mobile apps, or read this FAQ.
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To learn how to add a new user within your Optix dashboard, click here.