To capture additional information about your users, you can either create custom user properties or attach a private note (visible to admins only) to their account using the process outlined below.
Select Users from the left-hand menu
Click on the user or team's name to open their account panel
Select the Notes section on the right hand column
Type your new note in the provided textbox and simply hit enter on your keyboard to save the note
Now all admins can easily reference this note in the future.
Note: When you @ mention another admin, they will be notified about the note!
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