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How do I cancel a check-in?

As an admin, learn how to cancel check-ins on behalf of a user

Sarah L. avatar
Written by Sarah L.
Updated over a month ago

By default, your users will be able to cancel their check-ins by clicking the check-in icon on their home screen. If you would like this option to exist only for admins, you can customize your Check-in settings within your admin dashboard.

  1. Click Settings from the left-hand menu

  2. Click Features then Check-ins

  3. Next to 'Allow users to cancel their check-ins', click the toggle to slide into the off position

To cancel a check-in on behalf of a user:

  1. Navigate to your Users page

  2. Search for the user you'd like to cancel the check-in for

  3. Click on the user, and in the account panel navigate to their Check-ins

  4. Click on the three dots next to the check-in that you want to cancel

  5. Click Cancel check-in

Note: If the check-in had been deducted from Allowance, this check-in will be added back to their wallet. If it had caused a charge, the charge will be reversed and credited.


Need more info on Users, Teams & Check-ins?

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