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How do I send a message to a user?
How do I send a message to a user?

Learn how to send messages to a single user from the admin dashboard

Sarah L. avatar
Written by Sarah L.
Updated over a month ago

The Inbox is designed to make it easy for you to communicate with your active users, and for users to connect with each other.

Note: If a user has not yet downloaded the app, they will receive your message as an email. All other users will receive it via the app, and there will be an associated push notification.

To send a message to an individual user from the Inbox:

  1. Navigate to the Inbox from the far left hand panel

  2. Select the 'New message' icon above your inbox list and type the User's name

  3. Type your message in the message box on the right

To send a message to an individual user from the User list:

  1. Select Users from the left-hand menu

  2. Locate the user you'd like to message and click the three dots on their user line

  3. Click the Send message.

  4. From the pop-up message box, type your message and if you'd like the message to be sent via email, tick the 'Also send via email' box


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