Click on your profile photo/avatar in the top left corner of your Optix web dashboard

Click Account

Click the Settings tab

Next to 'Password' click Change 

Navigate to your optixapp.com subdomain

In the text box below 'E-mail address,' enter the email address associated with your Optix account

Click Forgot password? under the 'Password text box'

This will open a confirmation page. Re-enter your email address and click Reset Password 

This will trigger an email to be sent to you. Follow the instructions in the email to finish resetting your password