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How can I ensure EU Digital Services Act Compliance for my White-Label App (WLA)?
How can I ensure EU Digital Services Act Compliance for my White-Label App (WLA)?

As an Admin, learn about the EU Digital Services Act, and how it relates to your WLA.

Dan Squires avatar
Written by Dan Squires
Updated over a month ago

As you prepare to launch your WLA for your community, it’s crucial to ensure compliance with the European Union’s Digital Services Act (DSA), regardless of your region. Non-compliance can result in your app being removed from the App Store, potentially affecting your business operations.

As your WLA is made available all over the world, we require all clients to adhere to the EU Digital Services Act regardless of your location.

Why Compliance Matters

The EU Digital Services Act requires all digital services, including mobile apps, to adhere to specific regulations if they operate within the EU. This ensures transparency and safety for users and service providers. Failing to comply can lead to significant consequences, including app removal by major platforms like Apple's App Store.

To comply you must declare your status as a trader under the DSA when setting up your app. Non-compliance can result in App Store removal or takedown by Apple, and restoration is not guaranteed. Ensure compliance to maintain app availability in the App Store.

Steps to Comply with EU's Digital Services Act

Apple requires all new apps to comply with EU's Digital Services Act, which requires the trader to include contact information to be listed on the App Store listing page. The following information is required regardless of which country your organization is located in:

  • Address, City, State/Province, Country, ZIP code/Postal Code

  • Contact phone number (including the country code)

  • Contact email

Below are steps to verify your contact in your Apple Store Connect Account:

  1. Log into your App Store Connect Account

  2. Click on Business

  3. Click on Complete Compliance Requirements for [your organization] in the yellow banner

  4. Click on Complete Compliance Requirements in the grey banner

  5. Select This is a trader provider account on the Digital Services Act Compliance page, and click Next

  6. Review the contact information

  7. Apple will then prompt you to verify your email and phone number

Note: You may be asked to go through additional steps by Apple to validate your address and contact details.

For more details on how to complete this step, please refer to this article from Apple support.

Potential Risks of Non-Compliance

  • App Removal from the EU Region: If you choose not to comply, we may have to remove your app from all European regions. This means some of your members might not find the app on the App Store.

  • App Takedown by Apple: If your app remains available in the EU without proper compliance, it risks being taken down globally by Apple for violating their policies. Should this happen, we are not responsible for the work required to restore your app.

Need Help?

If you have any questions or need assistance with the setup process, please contact our support team via the Chat bubble in the bottom-right corner of your screen.

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