If your organization has told you that you're able to unlock doors with your workplace app, follow the steps below to get access to your space. Not sure if you can unlock doors with your app? Ask your workspace administrator.

First, ensure you are on the latest version of your workplace app:

  1. Tap the More icon on the bottom right of the menu bar

  2. Select Settings

  3. Scroll down to the bottom and look for your App Version. You should be on App Version 6.4.2 or higher.

Next ensure that for iOS users, your Bluetooth is turned on, and for Android users, your NFC is turned on.

For iOS users, you will see a Bluetooth permission screen when you launch the app after updating to the latest version of your app. If you deny the Bluetooth permission you can reverse this by:

  1. Tap the More icon on the bottom right of the menu bar

  2. Select Settings

  3. Toggle the Bluetooth permissions to on

Note: This toggle will not appear if Bluetooth is enabled and you have already granted permission for the app to use Bluetooth.

Once you are at the door, ensure your workplace app is open. Tap your phone to the lock and you're in!

Note: As long as the Optix app is running in the background and didn’t get killed due to, for example, memory settings usage-wise, you won't need to have the app open to unlock doors. In addition, for Android, the device screen must be on to wake up the NFC which is required to unlock doors.

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