Requiring payment methods from users is a great way to set your organization up for hassle free billing. If you wish to enable auto payments, requiring payments methods is a recommended first step.
Click Settings from the left-hand menu
Click User settings then select Onboarding
Click Require payment methods
Select the option 'Always required' under Payment methods. Enabling this will require all users to input a payment method before they can perform any actions within your workplace app.
You can also choose to 'Require only when users are incurring their first charge', which will allow a user to get access to the app and only be prompted to add a payment method prior to incurring their first charge.
Note: This option will only show after you have connected a payment gateway on the 'Integrations' screen.
When the requirement is enabled, you can exempt specific users or teams from this requirement. You may wish to do this for members who pay by alternative method outside of Optix (e.g. check, cash, or direct bank account transfer).
Click Users from the left-hand menu (click Teams tab if applicable)
Select the user/team who you'd like to manually disable auto-payments for
In their account panel, navigate to the Payment Method section on the left hand side and disable the toggle next to 'Required'
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