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How do I check to see if a user has downloaded the mobile app?
How do I check to see if a user has downloaded the mobile app?

As an admin, learn how to see which users have downloaded your mobile app

Sarah L. avatar
Written by Sarah L.
Updated over a month ago

Confirming if your Users or Leads have accessed your app is very helpful knowledge in understanding overall engagement with your app, and to ensure that your members have onboarded fully.

Pro tip! You can use Automations to send emails automatically to new users who have not downloaded your app yet. This is especially helpful if you use an access control system (ie. Kisi, Salto) that may require your app to gain access to your space.

To see all users who have or have not downloaded the app

  1. Select Users from the left-hand menu

  2. Select the Device filter

  3. Select None from the dropdown menu


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