As an administrator, you may be curious to see which users have already gained access to the mobile app. In your Optix dashboard, you can look up this information.

To check download status for an individual user

  1. Select Users from the left-hand menu
  2. Search for the user's name, then click the users name to open their side panel
  3. Select Account and scroll down to the 'Mobile App' section 
  4. Here, you'll see if they have an Android or iOS device, the version number, and any permissions they have or have not granted within the app (i.e. Location Services, etc.)

To see all users who have or have not downloaded the app

  1. Select Users from the left-hand menu
  2. Select the Device filter
  3. Select None from the dropdown menu


Need more info on Users & Teams?

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