What is a Community user?
Community users are people you want to stay connected with (i.e. leads, prospects, past members, or visitors) who are not yet actively paying members of your organization. With the Community status, users can still receive messages and use your app, giving you the chance to re-engage and convert them into active paying members.
Why should I use Community status?
The Community status enables you to:
Capture leads and invite them to see the value of being a part of your community with access to the app, events, announcements, group messaging, and more
Use Automations to nurture interest and drive conversions to active, paying members
Re-engage past members into future revenue opportunities
Keep all communication with your entire community centralized in Inbox+ — no more jumping between Slack or email
What can Community users do?
Community users have a similar experience to Active users. They can:
Log in to the mobile app
Receive messages, push notifications, and email updates (including automations)
View and interact with most features in the app
Note: You cannot update an Active user to Community if they:
Have an active or upcoming plan (including via a team)
Have an active or upcoming booking or assignment
When does a Community user become Active?
Community users are automatically upgraded to Active if they:
Purchase or are assigned a plan (including through a team)
Purchase or are assigned a pass
Make or receive a booking
Receive an assignment
Purchase a product from the marketplace
Check in to your space
How do you add Community users?
You can add Community Users individually via the Add Users button on the User or Team page. Select which user status you would like to add the user as when creating their account.
You can also add Community Users via a Bulk Import. Simply select the User status before uploading the bulk import csv.
How much does a Community user cost?
Community users will incur $0.20/user ($0.10/user for Scale Subscription).