Credit refers to any invoice line item with a negative amount. If the total balance of an invoice is negative, then that invoice can be used as payment for other invoices for the same user/team. This is known in invoicing terms as a 'credit note'.

Note: Creating a credit note in Optix will not automatically refund a user or a team. You will need to do process your refund via your payment gateway.

How is credit generated? 

Credit can be manually generated by an admin or in some cases, is automatically created by the system. Credit is automatically generated by Optix when a user or team has paid for a plan or booking and subsequently cancelled. 

Learn more about how credit is applied to an invoice in Optix.


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