Pricing Plans
Optix has three flexible pricing plans: Essential, Pro, Grow and Scale. To learn more about what is included, visit our pricing page here. Note that we require a 30-day notice for any subscription updates.
Active user fees
Your active users' fees will be determined by your pricing plan, as well as whether you've opted for a monthly or annual subscription. Each pricing plan includes a set number of included users.
Active user billing is based on user status, not whether the user has an active membership plan. A user is counted as an Active user when their account status is Active and they are not marked as a Community user. This includes members with plans, drop-in users, and any other users who have been activated in the workspace.
Contacts and Unconfirmed Users are unlimited on all plans. For the Essential and Pro plans, additional users are charged at $2 USD per additional active user for monthly plans and $1.72 USD (14% discount) for annual plans.
For example:
75 active members
50 are included in the base subscription cost for the Essential plan
The variable user fees will amount to (75 - 50) x $2 = $50 if billed monthly or (75 - 50) x $1.72 = $43 if on an annual plan
Note: The active user fee is determined by the maximum number of active users in your dashboard during the billing period.
If a user was Active at any point during the current billing period, they will continue to count for that period even if their status is later changed to Inactive or another status. The active user count will not decrease within a billing cycle.
What counts as an Active user?
Any user whose account status is Active (regardless of whether they have a paid plan)
Drop-in users who complete a drop-in booking flow will become Active and count toward Active users, even without a membership plan
What does NOT count as an Active user?
Leads and Unconfirmed users do not count toward Active user billing
Note: If your organization has multiple locations within the same billing group/ Or Network with multiple organizations within the same billing group, a user who is Active across multiple locations/organizations is only counted once (as a distinct user) for billing purposes.
Additional Locations
Optix supports multiple locations within a single organization on both the Pro and Scale plans. For pricing, please refer to the pricing page here.
To add additional locations, you can do so by visiting Settings > Organization > Locations > Add Location in your administrators' dashboard, or contact us at support@optixapp.com or via the in-dashboard chat widget.
Payment integration fees
You can integrate with our preferred payment provider, Stripe, at no additional cost.
All other payment gateways/processors carry a $49 USD / month fee that is added to your Optix subscription if you are on the Essentials, Pro or Grow plans. If you are on the Scale subscription, all payment gateways are available at no additional charge.
Optix has no involvement with or control over the processing fees (typically expressed as a percentage of a transaction value) charged by your payment processor. If you are interested in passing these fees onto your users, Optix allows you to add a processing fee charge to your users' invoices.
White-labeled app fees
If you are on the Essential, Pro or Grow plan and your organization has opted to have a custom branded app, a monthly development and maintenance fee will be added to your monthly invoice. Learn more about the pricing structure on the pricing page.
Are there any other costs associated with my Optix subscription?
1. Some features in the Optix dashboard are not included in your base subscription fee, such as our Visitor Management app. These features include an additional monthly charge.
Note: The Scale subscription includes all gated features at no additional charge. |
2. There are also additional services, such as 1:1 onboarding and dedicated success packages, which you can purchase directly from the Settings > Optix subscription tab in your administrators' dashboard.
3. Some applications that connect to Optix via integrations (either directly or via Zapier) also have their own pricing structures. Inquire directly with the relevant providers to find out more. You can also learn more about our integrations here.
Visit the Optix pricing page to help estimate your costs or reach out to our team through the chatbox in the bottom right corner of this page!
FAQs
Does the "Users must have allowance or an active plan to access the mobile app" setting affect my Active user billing?
No. This setting (found in Settings > General > App access) is an app access restriction only. It controls whether users without an active plan or allowance can log in to the mobile app, but it does not change user status or affect Active user billing. A user whose status is Active will still count toward your Active user fees regardless of this setting. To learn more about configuring this setting, see How do I enable leads to sign up for a Plan or Pass on my website?