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How is my Optix subscription cost determined?
How is my Optix subscription cost determined?

Learn about the breakdown of your subscription costs

Sarah L. avatar
Written by Sarah L.
Updated over a week ago

Pricing Plans

Optix has three flexible pricing plans: Essential, Pro, Grow and Scale. To learn more about what is included, visit our pricing page here. Note that we require a 30-day notice for any subscription updates.

Active user fees

Your active users' fees will be determined by your pricing plan, as well as whether you’ve opted for a monthly or annual subscription. Each pricing plan includes a set number of included users.

An 'active user' is any user that has accessed the homepage of your app, or has been added to a team. Contacts and Unconfirmed Users are unlimited on all plans. For the Essential and Pro plans, additional users are charged at $2 USD per additional active user for monthly plans and $1.72 USD (14% discount) for annual plans.

For example:

  • 75 active members

  • 50 are included in the base subscription cost for the Essential plan

  • The variable user fees will amount to (75 - 50) x $2 = $50 if billed monthly or (75 - 50) x $1.72 = $43 if on an annual plan

Note: The active user fee is determined by the maximum number of active users in your dashboard during the billing period.

If you started your billing cycle with 75 active users and then make 25 users inactive, you will still be charged for all 75 users who were active in that cycle. The fee will be calculated and applied to your next month's invoice.

Additional Locations

Optix supports multiple locations within a single organization on both the Pro and Scale plans. For pricing, please refer to the pricing page here.

To add additional locations, you can do so by visiting Settings > Organization > Locations > Add Location in your web dashboard, or contact us at or via the in-dashboard chat widget.

Payment integration fees

You can integrate with our preferred payment provider, Stripe, at no additional cost.

All other payment gateways/processors carry a $49 USD / month fee that is added to your Optix subscription if you are on the Essentials, Pro or Grow plans. If you are on the Scale subscription, all payment gateways are available at no additional charge.

Optix has no involvement with or control over the processing fees (typically expressed as a percentage of a transaction value) charged by your payment processor. If you are interested in passing these fees onto your users, Optix allows you to add a processing fee charge to your users' invoices.

White-labeled app fees

If you are on the Essential, Pro or Grow plan and your organization has opted to have a custom branded app, a monthly development and maintenance fee will be added to your monthly invoice. Learn more about the pricing structure on the pricing page.

Are there any other costs associated with my Optix subscription?

1. Some features in the Optix dashboard are not included in your base subscription fee, such as our Visitor Management app. These features include an additional monthly charge.

Note: The Scale subscription includes all gated features at no additional charge.

2. There are also additional services, such as 1:1 onboarding and dedicated success packages, which you can purchase directly from the Settings > Optix subscription tab in your administrators' dashboard.

3. Some applications that connect to Optix via integrations (either directly or via Zapier) also have their own pricing structures. Inquire directly with the relevant providers to find out more. You can also learn more about our integrations here.

Visit the Optix pricing page to help estimate your costs or reach out to our team through the chatbox in the bottom right corner of this page!

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