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How is my Optix subscription cost determined?
How is my Optix subscription cost determined?

Learn about the breakdown of your subscription costs

Sarah L. avatar
Written by Sarah L.
Updated over a week ago

Pricing Plans

Optix has three flexible pricing plans: Essential, Pro and Scale. To learn more about what is included, visit our pricing page here. Note that we require a 30-day notice for any subscription updates.

Active user fees

Your active users' fees will be determined by your pricing plan, as well as whether you’ve opted for a monthly or annual subscription. Each pricing plan includes a set number of included users.

An 'active user' is any user that has access to your app, is in a team, or is on a plan. Contacts and leads are unlimited on all plans. For the Essential and Pro plans, additional users are charged at $2 USD per additional active user for monthly plans and $1.60 USD for annual plans (paid on a monthly basis).

For example:

  • 75 active members

  • 50 are included in the base subscription cost for the Essential plan

  • The variable user fees will amount to (75 - 50) x $2 = $50 if billed monthly or (75 - 50) x $1.60 = $40 if billed annually (charged on a monthly basis)

Note: The active user fee is determined by the maximum number of active users in your dashboard during the billing period. Even if you have 50 active users by the end of the month, if you had 75 at any point in the month, you will be charged for those additional users. The fee will be calculated and applied to your next month's invoice.

Additional Locations

Optix supports multiple locations within a single organization on both the Pro and Scale plans. For pricing, please refer to the pricing page here.

To add additional locations, you can do so by visiting Settings > Organization > Locations > Add Location in your web dashboard, or contact us at or via the in-dashboard chat widget.

Payment integration fees

You can integrate with our preferred payment provider Stripe (credit cards only) at no additional cost.

All other payment gateways/processors carry a $50 USD / month fee that is added to the cost of your Optix subscription if you are on the Essentials plan. This includes the connection with Stripe (including bank accounts). If you are on the Pro or Scale plan, all payment gateways are included.

Optix has no involvement with or control over the processing fees (typically expressed as a percentage of a transaction value) charged by your payment processor.

White-labeled app fees

If you are on the Pro plan and your organization has opted to have a custom branded app, a monthly development and maintenance fee will be added to your monthly invoice. Learn more about the pricing structure on the pricing page.

Are there any other costs associated with my Optix subscription?

Optix does not collect any fees automatically other than those outlined above. There are additional services that you can purchase from the Billing section of your administrators' dashboard.

Some of the applications that connect to Optix via integration (either directly or via Zapier) have their own pricing structures. Inquire directly with the relevant providers to find out more. Visit the Optix pricing page to help estimate your costs!

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