Both presence and check-ins can help you understand who is present in your facility. While the two are related, they are not the same.

Presence lets you know when a user is physically on site at one of your locations. Through a combination of a geofence placed around your location and location services on the user's mobile device, Optix can identify when a user is present. This is indicated by an empty green square over the date in the 'Check-ins' section of the user's side-panel (accessed by clicking on a user of your choice).

Being shown as present does not deduct a day of user from a user's plan or charge them the day rate for using the facility. In order to do this, the user must be checked in.

Users can check-in by pressing the 'Check in' button on the home screen of the mobile app. Doing so will create a check-in in Optix which either deducts a day of use from their plan or charges them your location's day rate. This is indicated by a full green square over the date in the 'Check-ins' section of the user's side-panel (accessed by clicking on a user of your choice).

Admins can also create a check-in on behalf of a user. A presence indicator is a helpful tool for identifying who has been on site but not yet completed the check-in process. Through the side-panel for each individual user from the Users screen, you can also see historical presence data and create check-ins for dates in the past.


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