Optix uses Microsoft Exchange Web Services (EWS) to connect to your on-premises or cloud-hosted Exchange server. You'll need an account with admin permissions to grant Optix the necessary access.
To connect your Exchange account with Optix
Select Apps from the left-hand menu and click Exchange
Click Install and follow the prompts to allow access to your Exchange account
Note: If you are not given the option to select an Exchange account, it indicates that Microsoft is reusing the previously granted permission |
If you are connected to the wrong account:
Visit My Apps page
Log into the current account and remove Optix
Reinstall the Exchange app in Optix
Connect Optix to the correct Exchange account
To connect your Exchange calendar with a resource
Select Resources from the left-hand menu, click the more button (three vertical dots) next to the resource, and then click Edit
Scroll down to the ‘Calendar’ section
Input the email address of the Exchange Room Resource you want to connect to this resource
Click Save
FAQs
One email = One resource
Each Exchange calendar resource must be linked to a unique email address. If you attempt to connect the same email to multiple resources, the sync will fail.
Room resource mailboxes required
In Exchange, each resource (e.g. meeting room) should have its own room resource mailbox, equipment mailbox, or shared mailbox. These come with a calendar and are necessary for sync to work properly. Here’s a Microsoft article on how to set these up
Error: “Could not connect resource to calendar”
This often indicates the same email address is being used across multiple resources. Make sure each resource uses a separate mailbox.
Cannot manage multiple calendars under one account (unlike Google)
Unlike Google Calendar, where one email can own multiple calendars, Microsoft Exchange requires a unique mailbox for each synced calendar resource
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