Coming Soon: How does Seam Access Control work in Optix?

The Seam integration connects three key pieces: your access control hardware, Seam access groups, and Optix mapping rules.

1. Connect your access control provider through Seam

Admins install the Seam App in Optix and connect their access control provider account. Optix pulls in the available locks and devices from Seam.

2. Create access groups

Admins organize their locks into Access Groups (called "Spaces" in Seam). An access group is a collection of locks or devices that should be granted together. For example, you might create groups like "Main Entrance," "Conference Rooms," or "Premium Member Access." A single group can include locks from different access control providers.

3. Map Optix items to access groups

Admins map Optix items (plans, resources, locations, or allowances) to access groups. When a member meets the mapped criteria, Optix automatically creates an access grant through Seam. When the criteria no longer applies, Optix removes the access.

4. Members receive access automatically

When a member qualifies for a mapped access group, Optix looks up the member in Seam by email, creates a user identity if needed, and issues an access grant. The member can then unlock doors using the method supported by their provider (mobile key, PIN code, or provider-managed credential).

Currently confirmed providers include:

Additional providers such as Avigilon Alta and Brivo are expected to be available soon. Seam also supports consumer smart lock brands such as Schlage and Yale, often through PIN code access depending on the device.

Optix supports mapping the following items to Seam access groups. Each mapping type controls when a member should be granted or revoked access.

Plan mapping

Grants access when a member is on a mapped plan. Access is removed when the plan ends or is cancelled. You can map a single plan to multiple access groups.

Resource mapping

Grants access when a member books or is assigned to a mapped resource. Access includes a 15-minute buffer before and after the booking period, and is removed when the booking is cancelled or the assignment ends.

Location mapping (Check-in)

Grants access when a member checks in to a mapped location. Access is removed when the check-in ends.

Allowance mapping

Grants access when a member has a mapped allowance on their account, whether that allowance comes from a plan, a pass, or was manually added.

To connect your access control system through Seam:

Depending on the connected provider, members may be able to unlock doors directly from the Optix app using Tap to Unlock. This feature is currently supported for select providers (starting with Salto) and requires a White Label App (WLA).

The actual unlock method depends on the connected provider and may include mobile key, PIN code, or other provider-managed credentials.

How is this different from the existing Salto or Kisi integrations?

The Seam integration replaces the need for individual provider-specific integrations like Salto or Kisi. Instead of maintaining separate integrations, Seam provides a single connection point that supports 30+ access control brands. Your White Label App can be built with either Kisi or Seam, but not both at the same time.

Can I include locks from different providers in the same access group?

Yes. A single access group can contain locks from different access control systems. For example, you could have a Salto lock for the lobby and a Brivo lock for the second floor in the same group. Seam handles the coordination across both systems.

What happens when a booking is cancelled or a plan ends?

Optix automatically removes the corresponding Seam access grant. The member will no longer have access to the doors in that access group.

Does this work with team plans?

Yes. For plan-based access, Optix expands team plans to the individual team members and creates access grants for each user. Team assignment handling should be tested carefully depending on your setup.

Do I need a Seam account?

Yes. You need an account with Seam and with your access control provider. The Seam app in Optix connects through your Seam account to your provider.

Is there a buffer period for booking-based access?

Yes. Resource-mapped access includes a 15-minute buffer before the booking starts and after it ends, so members can arrive early and wrap up without losing access.

Can I use Seam and Kisi at the same time?

No. Your White Label App can be built with either Kisi or Seam, but not both simultaneously. If you are migrating from Kisi to Seam, you will need to switch your WLA build configuration.

Does Tap to Unlock work with the standard Optix app?

No. Mobile unlock (Tap to Unlock) requires a White Label App (WLA). Members using the standard Optix container app will see a message directing them to contact their admin.

My locks are not appearing in the Seam app.

A member was granted access but cannot unlock the door.

Access was not removed after a booking was cancelled or plan ended.

The Seam app is showing an error.