In the app, your users can reach out to your team for support via the home page's Contact admin message button. When a user reaches out via this button, it starts a new group message called your Support Chat. The Support Chat is a great place for your team of admins to collaborate in supporting your users, share notes about a user's questions, or jump in when your primary location contact may be on holiday!
Your location's primary contact will always be the default admin to receive messages sent via the Contact admin message button. This admin is managed in your Settings > Organization settings > Location.
All admins, however, have the ability to see and join a user's Support Chat via the user's account panel. Under the Inbox section on the account panel, you will always find the user's Support Chat identified by a blue ring, which all admins have the ability to see and join.
Note: The conversation directly below the Support Chat, with only the user's name, is your Direct Message conversation with the user. No other admins will be able to join this conversation.
If you are not the primary location contact, when you select a user's Support Chat you will be prompted to Join conversation.
