If you'd like to shut down your Optix account and end your subscription, here are a few things to know:
As noted in our Terms of Service, we require 30 days notice to cancel an Optix account
If you're interested in canceling mid-billing cycle, keep in mind that your final invoice will be prorated (e.g. if you cancel halfway through a month, your final month will be 50% of the price you pay in a typical month)
Ultimately, you'll need to speak with an Optix representative by phone to suspend or cancel your account
Can I restore my data if I cancel my account?
Cancelling and closing your account does not preserve your dashboard data. If there's a chance you'll want to use Optix again in the future, contact our support team about placing your account on hold instead of cancelling. Accounts on hold retain their data, so you can pick up right where you left off if you reactivate. Once an account is fully cancelled and closed, there is currently no way to restore its data.
Note: To cancel your Optix account, please reach out to the Optix Team via email or by using the chat box in the bottom right corner of your dashboard.
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