Forgot your password? Need to update it? It's easy to reset the password associated with your account from the login screen of your venue's mobile app.

  1. From your app's login screen, enter the email address associated with your Optix account and tap Next

  2. At the bottom of the screen, tap Forgot Password

  3. Ensure the email you entered is correct, then tap Email Reset Code

  4. Navigate to your email to retrieve the reset code

  5. Return to your app. Enter the password reset code and your new password and tap Set New Password
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