This is an Inbox+ feature, which is currently in Open Beta. Please note that this feature is in active development and functionality or specific directions outlined in this FAQ may change.
Creating a group message allows you to communicate with multiple members at once.
In the admin dashboard:
Navigate to the Inbox Plus section.
Click on the Create icon (+) at the top.
Select New Group from the options.
Enter a Group Name (e.g., "Marketing Team" or "Book Club").
Search for and select the members you want to add.
Click Create Group to finalize.
Start messaging your group!
In the app:
Open the app and go to Message icon in the top right corner.
Tap the New Message icon.
Choose New group.
Enter a Group Name and add participants.
Tap Create and start chatting!
Who can create a Group Chat?
Optix Admins: Can create public or private group chats, add/remove participants, and engage in the conversation.
Members: Can create private group chats but cannot moderate or remove participants once added.
Can I add or remove members later?
Only group admins can add or remove members. Members cannot remove participants but can leave the group chat themselves.
How do I leave a Group Chat?
Open the group chat.
Click on the Group Info (three dots or “i” icon).
Select Leave Group.