This is an Inbox+ feature, which is currently in Open Beta. Please note that this feature is in active development, and functionality or specific directions outlined in this FAQ may change.
Threads in your Optix Inbox allow you or your users to organize threaded conversations within a larger group chat. This helps keep discussions focused and ensures important details don’t get lost in the main conversation.
With threads, you can:
Reply directly to a specific message
Keep related messages together in one place
Reduce clutter in group conversations
How to create a thread
How to create a thread
From the Inbox section, hover over the message you'd like to reply to and click on the message icon
Draft your message and click send
How thread notifications work
How thread notifications work
When a reply is added to a thread, only users who have participated in that thread will be notified.
Participation means:
The user replied in the thread (even if later deleted), OR
The user authored the original parent message.
Users in the group chat who haven’t engaged in the thread will not be notified.
FAQs
FAQs
Can I create multiple threads in the same conversation?
Yes, each message in a conversation can become the start of its own thread.
Where do threads appear?
Threads are displayed directly beneath the parent message in your Inbox.
Do deleted messages affect threads?
If the parent message is deleted, the thread will remain, but the original message will be replaced with a notice that says “This message was deleted.” Any replies to that thread will still be visible.