The Booking ended (time) Trigger allows workflows to initiate automatically at the exact moment a booking ends. This enables time-sensitive actions such as follow-up surveys, post-visit messages, and more, to be executed as soon as a booking ends.
What are the benefits of using the Resource Booking ended Trigger?
Precision timing: Triggers actions at the precise time a booking finishes
Hands-free workflows: No manual input needed; workflows execute automatically
Better post-booking engagement: Helps maintain momentum after a visit ends
When should I use the Resource Booking ended Trigger?
Post-visit communication: Send thank-you messages, review requests, or feedback surveys as soon as the booking concludes
Operational follow-up: Trigger internal tasks like cleaning notifications, billing reviews, or room resets
Time-sensitive workflows: Any automation that must occur immediately after a booking ends—not just when it’s created or starts
How do I create an Automation with the Resource Booking ended Trigger?
Go to the Automations tab in your Optix dashboard
Click New Automation to begin creating a new workflow
Select “Start from Scratch” to fully customize your automation
Choose Resource Booking ended from the list of Triggers
Add the Actions you want to take place when the booking ends
Save your automation
Note: This trigger only activates for bookings that naturally reach the “Ended” status. It does not fire if a booking is created retroactively and already in an ended state at creation.
Want to learn more about Automations? Check out our full Support Collection here