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What is the Resource Booking ended Trigger?

As an Admin, learn how the Resource Booking ended trigger works in Automations, and how to use it effectively

Raul Zhou avatar
Written by Raul Zhou
Updated this week

The Booking ended (time) Trigger allows workflows to initiate automatically at the exact moment a booking ends. This enables time-sensitive actions such as follow-up surveys, post-visit messages, and more, to be executed as soon as a booking ends.

What are the benefits of using the Resource Booking ended Trigger?

  • Precision timing: Triggers actions at the precise time a booking finishes

  • Hands-free workflows: No manual input needed; workflows execute automatically

  • Better post-booking engagement: Helps maintain momentum after a visit ends

When should I use the Resource Booking ended Trigger?

  • Post-visit communication: Send thank-you messages, review requests, or feedback surveys as soon as the booking concludes

  • Operational follow-up: Trigger internal tasks like cleaning notifications, billing reviews, or room resets

  • Time-sensitive workflows: Any automation that must occur immediately after a booking ends—not just when it’s created or starts

How do I create an Automation with the Resource Booking ended Trigger?

  1. Go to the Automations tab in your Optix dashboard

  2. Click New Automation to begin creating a new workflow

  3. Select “Start from Scratch” to fully customize your automation

  4. Choose Resource Booking ended from the list of Triggers

  5. Add the Actions you want to take place when the booking ends

  6. Save your automation

Note: This trigger only activates for bookings that naturally reach the “Ended” status. It does not fire if a booking is created retroactively and already in an ended state at creation.

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