By default, your users will be able to cancel their check-ins. If you would like this option to exist only for venue admins (e.g. venue admins will have to cancel check-ins on behalf of a user if necessary), you can edit the Check-in settings within your dashboard.
- Log into your optixapp.com subdomain
- Select Settings from the left-hand menu
- Click the More icon to the right of 'Users can check into venue'
- Select View settings
- Next to 'Users are allowed to cancel check-ins', click the toggle to slide into the off position