For Users | App FAQs

Learn how to navigate and use an Optix powered workplace app

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50 articles in this collection
Written by David Koke
The basics

Getting Started Guide for Users

Learn how you can use your workplace app
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Written by David Koke
Updated over a week ago

How do I download my venue's app?

Learn how to download your workplace app
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Written by David Koke
Updated over a week ago

How do I check into my venue?

Learn how to create a check-in using your workplace app
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Written by David Koke
Updated over a week ago

How do I report an issue in my venue?

Learn how to report an issue with the space to your venue manager through your workplace app
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Written by David Koke
Updated over a week ago

How do I contact the venue administrator?

Learn how to contact a staff member directly through your workplace app
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Written by David Koke
Updated over a week ago

How do I switch locations?

If your organization has multiple venues, you can switch among them on the home screen of the app.
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Written by David Koke
Updated over a week ago

How do I log into the app?

Learn how to sign in to your workplace app
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Written by David Koke
Updated over a week ago

How do I enable location services?

Learn how to enable location services for your workplace app to take advantage of presence based features in Optix
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Written by David Koke
Updated over a week ago

How do I contact the Optix Support Team?

Learn how (and when) you should contact the Optix Support team directly.
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Written by David Koke
Updated over a week ago

How do I set up the app to automatically update?

Learn how to enable automatic app updates to ensure you always have the most recent version of the workplace app
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Written by David Koke
Updated over a week ago

How do I enable background App Refresh?

Learn how to enable background app refresh, and understand when you might need to do this
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Written by David Koke
Updated over a week ago