For Managers | Spaces, Plans, Users & Bookings

Learn about spaces, plans, bookings and check-ins

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36 articles in this collection
Written by David Koke
Bookings & Check-Ins

How do check-ins work in Optix?

Learn all about the check-ins functionality in Optix, including how to set your venue day rate
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Written by David Koke
Updated over a week ago

How are presence and check-ins related?

Understand the relationship between the presence detection and check-in functionality in Optix
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Written by David Koke
Updated over a week ago

How do I create and charge bookings on behalf of a user?

Learn how to make bookings on behalf of your members or guests through the admin portal
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Written by David Koke
Updated over a week ago

Why are there external bookings in my venue's calendar?

Learn where 'External Bookings' come from and why they display on your dashboard booking calendar
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Written by David Koke
Updated over a week ago

Where can I see an overview of all upcoming bookings at my organization?

Learn how to view booking details at your venue(s)
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Written by David Koke
Updated over a week ago

Can a user make a booking without being assigned to a plan?

Learn what happens when a user makes a booking that is not covered by a plan
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Written by David Koke
Updated over a week ago

How do I charge upfront for drop-in or one-time room bookings?

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Written by David Koke
Updated over a week ago

How do I edit or cancel a room booking a user has made?

Learn how to make changes to user generated bookings from the admin dashboard
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Written by David Koke
Updated over a week ago

How can I manage day pass users in my space?

Learn how to utilize Optix to handle payments for day pass and drop-in users
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Written by David Koke
Updated over a week ago

How do I keep meeting room bookings anonymous in my users' mobile app?

Learn how to hide user information from the booking calendar within the mobile app
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Written by David Koke
Updated over a week ago
Data & Analytics

How can I export my Optix data?

Learn how you can export user, invoice, booking and check-in data from Optix
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Written by David Koke
Updated over a week ago

What are User Analytics?

Learn how to understand the metrics provided on the user analytics page
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Written by David Koke
Updated over a week ago

What are Plan Analytics?

Learn how to understand the metrics provided on the plan analytics page
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Written by David Koke
Updated over a week ago

What are Booking Analytics?

Learn how to understand the metrics provided on the booking analytics page
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Written by David Koke
Updated over a week ago

What are Invoice Analytics?

Learn how to understand the metrics provided on the invoice analytics page
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Written by David Koke
Updated over a week ago

How do beacons work?

Learn how bluetooth beacons can be used to help capture presence data from your members
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Written by David Koke
Updated over a week ago

How do I know if a beacon is working?

Learn how to see when a particular bluetooth beacon last reported presence in your space
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Written by David Koke
Updated over a week ago

Will external bookings contribute to my booking analytics?

Learn how external calendar bookings are accounted for in booking analytics
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Written by David Koke
Updated over a week ago

What is the Adoption Report?

Learn how to navigate the Adoption Report to better understand your user's mobile adoption rates and it's impact on beacon activity
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Written by David Koke
Updated over a week ago

Does showing up on multiple beacons in real-time mean my venue's presence data is inaccurate?

Learn how Optix manages beacon data and understand why it is possible to be detected by two or more beacons simultaenously
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Written by David Koke
Updated over a week ago