You can choose which types of emails and push notifications you'd like to receive within the 'Settings' section of the mobile app.

  1. Tap the Menu icon 
  2. Tap your name
  3. Select Settings
  4. Here, you'll see a 'Push Notifications' section (for managing in-app notifications) and an 'Email Notifications' section (for managing when emails are sent to you). Tap the toggle next to any notification to enable or disable.

Note: If you are not receiving push notifications on Android, please follow the steps below.

  1. Switch off battery optimization for Optix. Open Settings, then Apps, then the three dots on the upper right corner, then Special Access, then Optimize battery usage. From here, tap on the dropdown menu that says 'Apps not optimized’, then switch it to all apps and then switch off battery optimization for the Optix App.
  2. Exclude the Optix app from any of the battery optimization features on your device. You'll find these in Settings, then Battery. You'll need to disable battery optimization for the Optix app, as well as checking to make sure the Restrict background data setting is disabled.
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