Venue administrators (known within Optix as 'venue admins') help you manage your organization's Optix account. As the Owner of your organization's Optix account, you have the ability to manage all venue admins. You can add as many additional venue admins as you'd like.

Note: Keep in mind that only the one venue admin assigned the role of 'Owner' will have permissions to edit or remove the admins.

Understanding the different admin roles

When you add additional admins to your account to help you manage your organization, you'll be able to designate their admin role. Each level of admin has different types of admin access, going from Owner (most access) to Reception (least access). 

The permissions associated with each admin type can be found under Settings > Admins

Adding venue admins

  1. Click Settings from the left-hand menu, then click Admins
  2. Click blue plus button
  3. Type in the email address of the admin, select their admin role, and click Save. They will receive an email notification and be directed to sharedesk.net to sign up for an account, if they do not already have one.

Editing or removing venue admins

  1. Click Settings from the left-hand menu, then click Admins
  2. Hover over the admin you would like to remove, then click Edit 
  3. Specify the new role for the particular admin or click Delete Admin


You can designate the primary admin for each venue using the Primary Contact field under Venues & Spaces

Make sure you and your fellow administrators are clear on...

The difference between hourly bookings and daily check-in plans
The relationship between presence and check-ins
The difference between individual and shared usage team plans
How invoices are generated in Optix
How to manually amend an invoice and manage refunds

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